Shipping policy

Last Updated: February 2026

At Mimios, we are committed to delivering your home décor items securely and within clearly defined timeframes. Each order is carefully reviewed, quality-checked, and packaged to ensure safe transit throughout the United Kingdom.

We provide Free Standard Tracked Shipping on all UK orders. No minimum purchase is required.

Service Area

We currently ship exclusively to physical residential and commercial addresses within the United Kingdom.

We do not ship to:

P.O. Boxes
BFPO addresses
Freight forwarding services
Addresses outside the United Kingdom

Orders placed with unsupported delivery addresses may be cancelled and refunded.

Deliveries to rural or remote regions — including but not limited to the Scottish Highlands, Northern Ireland, offshore islands, and similar areas — may require additional transit time.

Order Processing & Delivery Timeframes

Our delivery schedule consists of processing time and transit time.

Order Cut-Off Time: 17:00 (GMT – London)
Orders placed after 17:00 begin processing the next business day.

Processing Time: 1–4 business days (Monday–Friday)
Processing includes payment verification, fraud screening, inspection, packaging, and dispatch preparation.

Transit Time: 8–11 business days (Monday–Friday)

Total Estimated Delivery Window: 9–15 business days from the date of order.

All delivery timeframes are estimates and not guaranteed delivery dates.

Delays may occur due to:

UK bank holidays
Peak seasonal demand
Severe weather conditions
Courier operational issues
Address verification requirements

Shipping Costs

Service: Standard Tracked Shipping
Estimated Delivery: 9–15 business days
Cost: Free (£0.00)

There are no hidden handling or packaging fees.
The total shown at checkout is the final amount payable.

Fulfilment & Packaging Standards

All items are inspected before dispatch.

Certain products — including lighting fixtures, glass décor, ceramic pieces, and stone-inspired designs — are classified as fragile.

To reduce the risk of damage, we use:

Protective foam inserts
Shock-absorbing padding
Reinforced outer cartons
Double-layer packaging where necessary

Proper packaging is essential for both safe delivery and return eligibility under our Refund & Return Policy.

Courier Partners

We work with established UK carriers, which may include:

Royal Mail
DPD
DHL
Evri
Parcelforce

Carrier selection depends on parcel size, weight, and destination.

Once your parcel is handed to the courier, you will receive tracking details via email.

Tracking & Delivery Confirmation

Tracking information is sent after dispatch.
Please allow up to 2 business days for tracking updates to become active.

Delivery is considered complete when the courier marks the parcel as delivered.

Proof of delivery may include:

GPS confirmation
Signature confirmation
Photo confirmation of safe placement

Where permitted, couriers may leave parcels in a secure location (porch, parcel box, or designated safe area).

If signature confirmation is required, 1–2 delivery attempts may be made before redirection to a local collection point.

Risk of Loss

Risk of loss transfers to the customer once the parcel has been handed to the courier.

If tracking confirms delivery but the parcel cannot be located:

Check secure locations
Check with neighbours
Verify address accuracy

We will cooperate reasonably in investigating delivery concerns.

Incorrect or Incomplete Address

Customers are responsible for ensuring shipping information is accurate at checkout.

Address changes may be requested within 24 hours of placing the order, provided fulfilment has not started.

Once dispatched, rerouting may not be possible.

If a parcel is delivered to an incorrect address due to customer-provided errors, recovery or replacement may not be possible.

Undeliverable or Returned Parcels

If delivery cannot be completed due to:

Failed delivery attempts
Refusal of delivery
Incomplete address
Uncollected collection-point parcels

The shipment may be returned to our fulfilment facility.

If returned, we will contact you to arrange redelivery.

Repeated failed delivery attempts may result in order cancellation and refund less any non-recoverable shipping costs.

Order Cancellations

Orders may be cancelled within 24 hours of purchase, provided fulfilment has not begun.

Once processing has started or the order has been dispatched, cancellation may not be possible.

In such cases, items may be returned within the standard 30-day return window after delivery.

Delivery Issues

If your parcel arrives damaged:

Contact us promptly
Provide photographs of the item, external packaging, and shipping label

If a shipment is confirmed lost by the courier, we will initiate a claim and arrange a replacement or refund once verified.

If your order has not arrived within 15 business days:

Review tracking information
Allow an additional 3 business days
Contact support@mimios.com

We will investigate accordingly.

Fraud Prevention & Delivery Disputes

To reduce fraudulent claims and chargebacks:

Delivery confirmation records are retained
Courier proof-of-delivery documentation may be used in dispute resolution
Suspicious claims may require additional verification

False non-delivery claims may result in investigation and refusal of refund where delivery evidence confirms completion.

Statutory Rights

Nothing in this Shipping Policy limits or excludes your statutory rights under UK law, including:

Consumer Rights Act 2015
Consumer Contracts Regulations 2013

Where any provision conflicts with your statutory rights, UK consumer protection legislation prevails.

Store Information

Operating Name: Mimios
Email: support@mimios.com

Address: Unit 1, Liberty 196, Rhosili Road, Northampton, NN4 7JE, United Kingdom

Phone: +44 7562 844930
Customer Service Hours: Monday to Friday 9:00 – 18:00 (GMT – London)
Response Time: 12–24 business hours