Terms of service

Last Updated: February 2026

1. Overview

Welcome to Mimios.

Mimios (“we”, “us”, “our”) operates this website and provides home décor products, including lighting, decorative accessories, and interior styling pieces, to customers located within the United Kingdom.

By accessing our website, placing an order, or using any of our services, you agree to be bound by these Terms of Service (“Terms”), along with our Privacy Policy, Shipping Policy, Refund & Return Policy, and Payment Policy.

If you do not agree to these Terms, you must not use our website or purchase from Mimios.

2. Eligibility & Account Responsibility

2.1 Age Requirement

By using our website, you confirm that you are at least the age of majority in your jurisdiction of residence.

2.2 Accuracy of Information

You agree to provide accurate, complete, and current information when placing an order, including:

  • Full legal name
  • Billing details
  • Shipping address
  • Valid contact information

Providing false or misleading information may result in order cancellation.

You are responsible for maintaining the confidentiality of your account and order information.

3. Product Information & Representation

3.1 Product Descriptions

We strive to ensure all product descriptions, measurements, materials, and specifications are accurate and up to date.

However, minor variations may occur due to manufacturing processes or natural material characteristics.

3.2 Natural & Hand-Finished Materials

Some items incorporate natural materials such as stone-inspired finishes, ceramics, wood elements, or textured surfaces.

Variations in:

  • Grain
  • Colour tone
  • Texture
  • Pattern

are inherent characteristics and do not constitute defects.

3.3 Colour Display

Digital screens may display colours differently. We cannot guarantee exact colour matching between on-screen images and physical products.

3.4 Availability

Products may be available in limited quantities. We reserve the right to modify or discontinue items without prior notice.

4. Orders & Contract Formation

4.1 Order Submission

Placing an order constitutes an offer to purchase under these Terms.

4.2 Acceptance of Order

A binding contract is formed only when:

  • Payment is successfully processed, and
  • An order confirmation email is issued.

We reserve the right to refuse or cancel orders prior to confirmation.

4.3 Grounds for Refusal or Cancellation

We may cancel or refuse orders in cases including but not limited to:

  • Inventory unavailability
  • Pricing errors
  • Suspected fraud
  • Payment authorization failure
  • Delivery restrictions
  • Inaccurate customer information

If we cancel your order, a full refund will be issued to the original payment method.

4.4 Personal Use

Products are intended for personal household use. Commercial resale without written authorization is prohibited.

4.5 Order Modifications

Order changes (address, style, quantity) may be requested within 24 hours of purchase, provided fulfilment has not commenced.

Once processing begins, modifications may not be possible.

5. Pricing & Payment

5.1 Currency

All prices are listed in Great British Pounds (£).

5.2 VAT

Prices include applicable UK VAT unless otherwise stated.

5.3 Payment Authorization

By submitting payment information, you confirm that:

  • You are authorized to use the payment method
  • The payment information provided is accurate
  • Your financial institution will honor the transaction

5.4 Accepted Payment Methods

We accept major payment methods including:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay

Available options are displayed at checkout.

5.5 Payment Security

Transactions are processed via secure encrypted payment gateways. Mimios does not store full card details on its servers.

6. Shipping, Delivery & Risk of Loss

6.1 Processing Time

Orders are processed within 1–4 business days (Monday–Friday).

Orders placed after 17:00 (GMT – London) begin processing the next business day.

6.2 Delivery Timeframes

Transit time typically requires 8–11 business days.

Total estimated delivery window: 9–15 business days from order date.

Delivery times are estimates and not guaranteed.

6.3 Free Shipping

We provide free standard tracked shipping within the United Kingdom.

6.4 Tracking

Tracking details are sent after dispatch. Updates may take up to 2 business days to activate.

6.5 Delivery Completion

Delivery is considered complete once the courier marks the parcel as delivered.

Proof may include:

  • Signature confirmation
  • GPS confirmation
  • Photo evidence

6.6 Risk of Loss

Risk of loss transfers to the customer once the parcel is handed to the courier.

If tracking confirms delivery but the parcel cannot be located, customers must check safe locations and contact us within 3 business days for assistance.

7. Returns & Exchanges

We comply fully with the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

7.1 Return Window

Eligible items may be returned within 30 days of delivery.

7.2 Return Conditions

Returned items must be:

  • Unused
  • Uninstalled
  • In original or equivalent protective packaging
  • Returned with all components and accessories

Fragile items must be securely packaged to prevent damage.

7.3 RMA Requirement

All returns require a Return Merchandise Authorization (RMA) prior to shipment.

Returns sent without an RMA may be refused or delayed.

7.4 Return Costs

Damaged or defective items: return costs covered by Mimios.

Change-of-mind returns: customer responsible for return shipping.

No restocking fees apply.

7.5 Refund Timeline

Returned items are inspected within 1–2 business days of receipt.

Approved refunds are processed within 7 business days to the original payment method.

Bank processing times may vary.

7.6 Lost Return Shipments

Customers are responsible for returned items during transit. Tracked return shipping is recommended.

8. Statutory Rights

Nothing in these Terms limits or excludes your statutory rights under UK law.

Your rights under:

  • Consumer Rights Act 2015
  • Consumer Contracts Regulations 2013

remain fully protected.

Where any provision conflicts with statutory protections, UK law prevails.

9. Third-Party Links

Our website may contain links to external websites for informational purposes.

We are not responsible for the content or practices of third-party websites.

10. User-Generated Content

By submitting reviews, photos, or other content, you grant Mimios a non-exclusive, royalty-free, worldwide license to use such content for promotional purposes.

You confirm that:

  • You own the rights to the content
  • The content does not infringe third-party rights
  • The content is accurate and lawful

We reserve the right to moderate or remove content that violates these Terms.

11. Prohibited Activities

You agree not to:

  • Violate applicable laws
  • Submit fraudulent information
  • Initiate abusive chargebacks
  • Misrepresent delivery claims
  • Upload malicious code
  • Scrape or misuse website data
  • Infringe intellectual property rights

Violations may result in order cancellation, account termination, or legal action.

12. Intellectual Property

All website content, including text, images, graphics, logos, and design elements, is owned by Mimios or licensed partners.

Unauthorized reproduction, distribution, or commercial use is prohibited.

13. Disclaimer of Warranties

Products and services are provided on an “as available” basis, except where consumer protections apply under UK law.

We do not guarantee uninterrupted website access or immunity from delays caused by external factors.

14. Limitation of Liability

To the fullest extent permitted by UK law, Mimios shall not be liable for indirect, incidental, or consequential damages arising from:

  • Delivery delays
  • Minor material variations
  • Improper installation
  • Courier-related disruptions

This limitation does not exclude rights granted under UK consumer protection laws.

15. Indemnification

You agree to indemnify and hold Mimios harmless from claims, losses, or damages arising from your breach of these Terms or misuse of the website.

16. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Changes to Terms

We reserve the right to update these Terms at any time.

The “Last Updated” date will reflect the most recent revision.

Continued use of our website constitutes acceptance of revised Terms.

Store Information

Operating Name: Mimios
Email: support@mimios.com

Address: Unit 1, Liberty 196, Rhosili Road, Northampton, NN4 7JE, United Kingdom

Phone: +44 7562 844930
Customer Service Hours: Monday to Friday 9:00 – 18:00 (GMT – London)
Response Time: 12–24 business hours